Shipping Policy
Thank you for shopping with SMILONA! We strive to ensure that your order reaches you in perfect condition and as quickly as possible. Please read our Shipping Policy carefully to understand how we handle the shipping of your purchases.
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving payment confirmation.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Type | Estimated Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 5–7 business days (within India) | Free on orders above ₹1000/- |
| Express Shipping | 2–4 business days (within India) | Charges as per actuals |
| International Shipping | 7–15 business days | Calculated at checkout |
Note: Delivery timelines may vary based on location, courier availability, and external factors (e.g., festivals, weather, or customs delays).
3. Shipping Coverage
- We currently ship within India and to select international destinations.
- If your location is not listed during checkout, please contact us at [your email].
4. Tracking Your Order
- Once shipped, you will receive an email with the tracking number and a link to track your order.
- You can also login to your account to view order status and tracking details.
5. Delays & Lost Packages
- We are not responsible for delays caused by courier services or natural events.
- If your package is delayed or marked as delivered but not received, contact us at support@smilona.com, and we’ll assist you in resolving the issue.
- Claims for lost packages must be reported within 7 days of the expected delivery date.
6. Address Accuracy
- Please ensure all shipping details along with the pin code are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7. Custom Duties & Taxes (for International Orders)
- International orders may be subject to import duties, customs fees, and taxes.
- These charges are the responsibility of the customer and vary by country.
8. Packaging
- All jewellery items are carefully packed in secure and elegant boxes to ensure safe delivery and a premium unboxing experience.
9. Contact Us
If you have any questions about shipping or need help tracking your order, feel free to reach out:
SMILONA
Email: support@smilona.com
Phone: +91-9829050908
Working Hours: 10:00 am to 5:00 pm from Monday to Friday.
